Band 4 Patient Flow Coordinator
Job summary
An Exciting opportunity has arisen for a band 4 Patient Flow coordinator within the Liver unit at The Queen Elizabeth hospital Birmingham. We Have a 12 month secondment available. As a tertiary centre We have patient referrals from around the country. We are looking for an enthusiastic, highly motivated person to Join our amazing team. You will assist the team with discharges and admissions. Are you ready for a new challenge in a fast paced unit with very high standards of care?
Main duties, tasks & skills required
The post holder will provide a comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service. The post holder works in a service/ ward /unit or speciality which will consist of inpatient and outpatient clinical facilities based on specific or across all Trust sites/ premises.
The post holder will play a pivotal role in both tracking patients through their clinical pathway ensuring the waiting times targets/ admission and discharge or transfer of care processes and pathways are being met, recording relevant data along the patient's journey.
With a focus on urgent and emergency access and inpatient stay the post holder will work closely with the clinical and operational management teams ensuring all patients referred to and cared for by the speciality are tracked and have treatment and management plans and that there are effective discharge or transfer plans in place. They will maintain accurate and comprehensive records of patient information which relates to admissions and discharges (planned and unplanned, including intra hospital transfers and urgent referrals and internal referrals).
They will attend handover / meetings and obtain information to enable clinical / operational teams to make informed decisions about patient flow relating to planned and unplanned referrals and discharges.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Good standard of general education to Level 2 standard including Maths / English Qualifications to level 2 / GCSE or equivalent
Level 3 Qualification ( A level / AS / BTEC / NVQ in a related subject to business administration or equivalent comparable experience
Experience
Essential
Experience in the provision of administrative support to the management of patients /or patient facing role in an NHS provider organisation
Experience of Multi-disciplinary working / liaison within an acute NHS provider organization
Experience in being the point of contact for enquiries from external / internal users / patients and families
Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue
Can demonstrate ability to deal with routine and non -routine and unpredictable workload
Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development
Knowledge of administrative procedures including NHS IT systems which contain patient information ie PAS
Knowledge of clinical terminology and patient flow within an acute hospital setting
Can demonstrate knowledge of Data protection in relation to the role applied for
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Kelly Smith
Kelly.smith@uhb.nhs.uk
01213713067
Pay scheme
Agenda for Change
Band
Band 4
Salary
Contract
Secondment
Duration
12 Month(s)
Working pattern
Full-Time, Flexible Working
Reference number
304-1067492PM
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
This vacancy is closed to applications.