Band 3 Physiotherapy Admin Assistant and CF Database Coordinator

Job summary

An exciting opportunity has arisen for a full time CF Physiotherapy Administrative Assistant (50%) and CF Database Annual Review Coordinator (50%) at the West Midlands Adult CF Centre which is within the Department of Respiratory Medicine based at Birmingham Heartlands Hospital.

We are seeking an enthusiastic, professional, team player with excellent analytical, communication and customer care skills who has the ability to interact with patients, colleagues and healthcare professionals in an efficient and friendly manner.

Must have previous experience within an administrative role and have good organisational skills together with excellent IT & keyboard skills and an eye for detail as accuracy is essential when inputting data onto the CF Registry.

This is a full time position (37.5 hours) based at Heartlands Hospital.

Main duties, tasks & skills required

Responsible for data inputting into Trust IT Systems & the CF Registry

Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales

To provide a point of contact for service users

Liaise with staff, patients, service users and external agencies

Scanning and uploading of documents

Registering routine servicing and faults with equipment

To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

Ability to analyse and extract complex data sets in relation to patient information from a number of different sources

Undertake work that has been prioritised by the Supervisor / Line Manager

Ensure all information held is kept up to date

Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary

Receiving and dealing with telephone enquiries as appropriate

And any other tasks listed within the job description

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience

* Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)

* Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Jayne Cross 

Jayne.Cross@uhb.nhs.uki