Band 2 Ward Clerk - Patient Administration Department

Job summary

An opportunity has arisen for an enthusiastic individual to apply for a position as a part time band 2 Ward Clerk based at QE, within the Informatics & Patient Administration Directorate (Corporate).

We have a variety of ward and hours, please see below,

15 hours per week, Monday - Wednesday 09.00-1400

20 hours per week, Monday - Friday 16.00-20.00

20 hours per week, Monday - Friday 15.00-19.00

25 hours per week, Monday - Friday 14.30-19.30

30 hours per week, Monday - Friday 08.00-14.00

Please note these hours and days are non-negotiable due to service need.

Main duties, tasks & skills required

As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer service, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the wards multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard and IT skills with a high level of accuracy and the ability to work individually and as part of a team.

Please direct all enquiries to Jane Zambra via E-mail Jane.Zambra@uhb.nhs.uk or by telephone 0121 371 7163 or by extension number 17163.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C)

*Previous clerical experience working in a customer facing environment

Desirable

*Customer Service level 2

Experience

Essential

*Experience of dealing with the Public/Customer service experience

*Experience of using IT systems

Desirable

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

*Experience of working in a busy environment

*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Ability to travel to multiple sites

*Ability to handle cash & valuables

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Jane Zambra 

jane.zambra@uhb.nhs.uk 

01213717163