Band 3 Legal Support Officer

Job summary

This is a busy and rewarding role and is a great opportunity to be part of our legal services team.

The Legal Support Officer will provide a high quality, comprehensive, proactive and effective administrative support service for the legal team to support the smooth and efficient running of the department. This includes being the first point of contact for the team, managing a team inbox, updating databases, identifying patient records, raising invoices for payment, monitoring claims and inquests, and compliance with governing policies and national legislation.

Main duties, tasks & skills required

The post holder is required to communicate effectively and courteously with a range of internal/external personnel whilst providing a high level of customer service and administration delivery.

The role requires a high level of accuracy and an eye for detail as you will be setting up claims and inquests and maintaining a database of all cases. You will also be responsible for identifying patient information and locating medical records on a daily basis.

You will work as part of a team alongside other staff within the department and be part of a wider multidisciplinary team delivering a high quality administrative service.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* GCSE A-C or equivalent in Maths and English OR Functional Skills Level 2

* Business Administration NVQ level 3 or equivalent relevant experience

Experience

Essential

* Administrative experience

* Experience working within a busy Legal environment

* Experience of diary management

* Experience of supporting a busy team with administrative tasks and data entry with the ability to work flexibly and multi-task

For help with your application, contact: 

Kelly Trimble 

kelly.trimble@uhb.nhs.uk 

01213717205