We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following. Successful candidate must be able to work the following shift patterns depending on the post.
Shift pattern and posts:
1 x permanent full time post 37.5 hours working 8-4 -- 12-8.
1 x 12 month fixed term/secondment post 37.5 hours working 8-4 -- 12-8 .
2 x permanent 30 hour posts working 8-2 - 2-8.
The above posts will be working 5 days across a 7-day service to include weekends and Bank Holidays.
Shifts - across a 7-day service to include weekends and Bank Holidays.
Working hour
We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.
You will be required to work within deadlines and use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.
You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.
Notify patients of new or changes to appointments.
Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.
This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.
To discuss this post or for more information, please contact:
Moid Khan (Clerical Team Leader -- BHH) on 0121 424 3283 or email moid.khan@uhb.nhs.uk
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Please note for a specific detailed job description for this vacancy please see attached job description.
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word,Excel, Teams and Outlook)
Experience of using IT Systems
Experience of working in a busy office /customer care environment
Knowledge Of administrative systems/office procedures acquired through on the job training.
* Experience of working in Healthcare
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Moid Khan
moid.khan@uhb.nhs.uk
01214240975
Agenda for Change
Band 2
Permanent
Part-Time, Full-Time, Flexible Working
304-9018570
Heartlands Hospital Bordesley Green E Birmingham West Midlands B9 5SS
This vacancy is closed to applications.