Band 3 Medical Secretary/Biologics Administrator

The closing date is 5th Apr 2023

Job summary

To work as part of a team providing comprehensive Administration / Co-ordination support to the Rheumatology CNS team, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

Main duties, tasks & skills required

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Receiving and dealing with telephone enquiries as appropriate

Input and look up data on Trust IT systems in accordance with Trust policy

Analyse and extract complex data sets from a number of different sources

to assist colleagues as directed by the Line Manager in times of pressure of work

Co-operate in the introduction of new technology and new working practices

Photocopying, Scanning and filing letters and documents as required

Review and action electronic correspondence and disseminate appropriately

Maintain confidentiality at all time

To provide a point of contact for service users

Notify patients of new or changes to appointments

Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments /pathways

Accurately record telephone messages and other enquiries and refer as appropriate

Identify capacity shortfalls and escalate appropriately

Ensure patients are listed in chronological order unless clinical priority determines otherwise

Identify long waiting list patients and any breaches in policy

Scheduling of patients into clinics ensuring they meet capacity

When booking appointments ensure that patient accessibility needs are met.

Manage at short notice cancellations and re bookings of patients as necessary

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (eg.

GCSE English and Maths A-C)

GCSE Level 9-4

* Business Administration NVQ

level 3 or equivalent experience

in an administrative environment

Experience

Essential

Experience of dealing with the

Public/Customer service

experience

* Experience of working with a

range of Microsoft Office

packages (eg. Word, Excel and

Outlook)

* Experience of using Trust IT

systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Lilac Tolland 

lilac.tolland@uhb.nhs.uk 

01213717951 

Pay scheme

Agenda for Change 

Band

Band 3 

Salary

£21730.00  to £23177.00 Yearly 

Contract

Permanent 

Working pattern

Full-Time, Flexible Working 

Reference number

304-1071567PM 

Job locations

Queen Elizabeth Hospital 
Mindelsohn Way 
Birmingham 
West Midlands 
B15 2TH 

Attachments

This vacancy is closed to applications.