Band 2 Administrator Coordinator- Maternity Reception

Job summary

An exciting opportunity has arisen for a Administrator Co-ordinator to work within our Maternity Reception working 37.5 hours per week.

The successful candidate will provide an efficient reception service to all staff, patients and visitors attending the Maternity Department, providing a welcoming, compassionate, and professional approach to work.

The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail.

Main duties, tasks & skills required

*Welcome staff and visitors in a friendly and professional manner, dealing with enquiries as appropriate.

*Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate.

*Be sympathetic and sensitive to the requirements of staff and visitors when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary.

*Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

* Booking all scan and Consultant appointments

* Booking patients in and out of clinics

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 

Experience

Essential

* Experience of dealing with the Public/Customer service experience

* Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)

* Experience of using IT systems

* Experience of working in a busy office / customer care environment

* Knowledge of administrative systems/ office procedures acquired through on the job training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Monique Brown 

monique.brown@uhb.nhs.uk