We are seeking a dedicated and experienced Senior Technician to join our Medical Academy's Clinical Education team. If you are a technically skilled professional with a genuine passion for simulation technology and healthcare training, this is a fantastic opportunity.
This post sits within a dynamic team that encompasses Technology Enhanced Learning (TEL), Clinical Skills, and Simulation. You will work alongside academic staff, healthcare professionals, and students to ensure our state-of-the-art simulation facilities and equipment are maintained to the highest standards and that training is delivered seamlessly and safely. The department operates across all UHB trust sites, and you will be expected to travel between locations regularly as your role requires.
You will serve as a first point of contact for daily service delivery queries, take responsibility for allocating tasks to Associate Technicians, and actively contribute to the continuous improvement of our training offer. You will also work in close collaboration with the Lead Technician to provide day-to-day supervision and line management support for the Associate Technician team.
This is a varied, hands-on, and genuinely rewarding role that requires both strong technical expertise and excellent communication skills. No two days are the same, and you will regularly find yourself moving between equipment maintenance, scenario design, session facilitation, and team coordination -- all in support of a shared mission to deliver world-class clinical education.
Technical Equipment and Facilities
*Maintain, calibrate, and troubleshoot all simulation equipment including high-fidelity mannequins, audiovisual systems, task trainers, and associated IT and network infrastructure.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Main Duties and Tasks Continued: Please note for a specific detailed job description for this vacancy please see attached job description.
*Diagnose and resolve hardware, software, and connectivity faults efficiently to minimise disruption to training delivery.
*Maintain accurate records of maintenance activities, equipment usage, and calibration logs.
*Liaise with manufacturers and external service providers to ensure timely resolution of complex technical issues.
Training Delivery and Simulation Support
*Assist with the coordination, scheduling, and setup of simulation-based training sessions for students, clinicians, and healthcare staff.
*Collaborate with the academic team to develop and regularly update clinical simulation scenarios that reflect current best practice in healthcare.
*Act as a simulation facilitator during training exercises when required, managing the technical environment in real time to support effective and immersive learning experiences.
*Provide clear, accessible guidance and training to all staff and students on the use of simulation technologies and equipment.
* GCSE Maths, English or Equivalent
* Educated to NVQ Level 2 or equivalent
* Previous experience in a technical or support role, within healthcare, medical education or simulation based training environments. Familiarity with clinical settings and scenarios is crucial.
* IT skills including hardware and software troubleshooting, network connectivity issues and technical maintenance of simulation equipment (e.g., mannequins,virtual simulators, and other clinical training devices).
* Proven ability to manage multiple tasks effectively in a fast-paced environment while meeting deadlines and maintaining attention to detail.
* Excellent verbal and written communication skills for effectively interacting with students, faculty, healthcare professionals, and other staff.Clear ability to explain complex technical concepts in accessible terms for staff training and mentorship
* Ability to work collaboratively and independently within interdisciplinary teams.
* Capacity to quickly learn and apply new technical skills, including using unfamiliar software or simulation systems.
* Familiarity with advanced clinical simulation technologies, including high-fidelity mannequins, audiovisual systems, and virtual/augmented reality platforms.
* Understanding of medical education objectives and the role of simulation in teaching clinical and diagnostic skills. Knowledge of curriculum design and learning outcomes in healthcare training is advantageous.
* Strong troubleshooting skills to address technical issues during training sessions. Proficiency in quickly resolving problems under pressure to ensure smooth delivery of learning activities.
* Basic understanding of healthcare protocols, safety standards, and infection control measures in clinical and training settings.
* Experience assisting in the delivery of simulation and Skills based training sessions, including providing technical support, demonstrating equipment usage,and ensuring participants' engagement with the tools provided.
* Familiarity with managing resources, including inventory control, equipment calibration,and routine maintenance schedules.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Andrew Jones
andrew.jones@uhb.nhs.uk
Agenda for Change
Band 4
Permanent
Full-Time, Flexible Working
304-1100718
Trustwide Mindelsohn Way Birmingham West Midlands B15 2TH