An exciting opportunity has arisen to join the Cardiology Medical Secretaries team at Heartlands Hospital. We are looking for an enthusiastic person who would like to make a positive impact to the department and to better patient care. The main tasks include typing letters, reports, taking telephone queries and dealing with patient requests via telephone, updating clinic outcomes when required, liaising with the Cardiology Booking Team, folding and sending letters out in the post, scanning, cancelling activity for consultant leave and ad-hoc duties as required.
Previous applicants need not apply.
To provide secretarial support to consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
*Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
*Provide effective communication and problem solving both face to face and via telephone
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
*Arranging patients' appointments as required
*Ensure that clinic letters and correspondence are sent out in accordance to Trust policy
*Input and look up patient data on Trust IT systems in accordance with Trust policy
*Arrange meetings and appointments as necessary
*Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
*To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Please note for a specific detailed job description for this vacancy please see attached job description.
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)
* Experience of using IT systems
* Good Organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi-task
* Able to work to deadlines
* Experience of working in a busy environment
* Experience of working in Healthcare
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sabha Gulzar
Sabha.Gulzar@uhb.nhs.uk
Agenda for Change
Band 3
Permanent
Full-Time, Flexible Working
304-9009263-1
Heartlands Hospital Bordesley Green E Birmingham West Midlands B9 5SS
This vacancy is closed to applications.