Band 4 ED Reception Team Leader

The closing date is 8th Feb 2023

Job summary

This is a set shift pattern of 4 days on 4 days off and the hours are 1400pm - 2300pm

You will be line managing a group of ED Receptionist who are the first point of contact for patients/visitors of the Emergency Department at the Queen Elizabeth Hospital Birminghmam, and to undertake all the administrative and clerical duties.

To support the clinical and non-clinical functioning of the ED. To become compliant in the Trusts IT systems to carry out the daily duties expected of an ED team leader in order for the business and operational nature of the service to flow effectively. To provide full administrative and clerical duties to support the functioning of the departments and the multidisciplinary team. Ensuring adequate cover at all times to support the needs of the service.

Main duties, tasks & skills required

As an A&E Team Leader you will be based in A&E linking in with patients, relatives, ambulance staff and clinical staff. You will be responsible for getting an accurate record of the patient's reason for attending hospital and recording their demographic information such as name, address, contact details and ethnicity. You will also be responsible for administrative duties such as booking appointments in fracture clinics and filing and scanning important clinical information onto hospital systems.

I addition you will be responsible for the;

* Daily management of the A&E receptionists,

*Completing appraisal, rotas and monitoring sickness absences and annual leave,

*Staff training and monitoring performance

This is a critical front facing role to ensure that we have accurate records of our patients and their care/journey through our Hospitals. These journeys are recorded on Trust systems and the accuracy and timelines of this is critical to the smooth running of services for our patients.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Numerate and Literate

* Pass in English Language GCSE or

equivalent

Experience

Essential

Ability to manage workload

* Experience with customer service

* PAS system experience, customer

care, relevant senior administrative

experience, experience of leading

* Purpose of the NHS and its objectives (E)

* teams, keyboard skills, clerical and

organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Helen Shipway 

helen.shipway@uhb.nhs.uk 

01213712616 

Pay scheme

Agenda for Change 

Band

Band 4 

Salary

£23949.00  to £26282.00 Yearly 

Contract

Permanent 

Working pattern

Part-Time, Flexible Working 

Reference number

304-1069274PM 

Job locations

Queen Elizabeth Hospital 
Mindelsohn Way 
Birmingham 
West Midlands 
B15 2TH 

Attachments

This vacancy is closed to applications.