Band 5 Office Manager - Palliative Care

Job summary

The Supportive and Palliative Care department at University Hospitals Birmingham is seeking an enthusiastic and motivated Secretarial Team Leader to join our team, providing full secretarial support within the speciality.

The Supportive and Palliative Care Department is a busy department, delivering care across Heartlands, Good Hope, Solihull and Queen Elizabeth Hospitals and as such, some cross site working will be required. This is a fantastic opportunity for a Medical Secretary who would like to lead a team, and support clinicians in delivering a joined up service.

The successful candidate will ideally hold the following qualifications; GCSE or equivalent pass in English language, RSA III typing/word processing and the AMSPAR diploma or equivalent. Previous experience working as a Medical Secretary is essential

For more information:

Sharron Griffiths, Lead Nurse Supportive & Palliative Care

Mobile: 07775224739

Email: Sharron.Griffiths@uhb.nhs.uk

or

Heidi Gregory, Operations Manager -- Oncology & Palliative Care

Mobile: 07919979915

Email: Heidi.Gregory@uhb.nhs.uk

Main duties, tasks & skills required

This is a new post and the successful candidate will require leadership skills to develop the role and provide support to the team that has not previously existed.

They will be a key member of the secretarial team, taking a lead role in supporting consultants and their clinical teams as well as our nurse-led team with oversight of the speciality's processes. The individual will be providing a professional and high quality PA/Secretarial/administrative service at all times.

The post holder will also line manage the secretaries in the team, supporting them in their own roles and facilitating their development.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Degree in Business Administration or relevant subject or equivalent experience and training 

Experience

Essential

*Experience of dealing with the Public/Customer service experience

*Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff

*Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities

*High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

*Experience of working in a busy environment working independently and exercising judgment and decision making skills

Desirable

*Experience of using IT systems

*Experience of working in Healthcare

Additional Criteria

Essential

*Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Excellent keyboard / IT skills ensuring accuracy

*Highly developed prioritisation skills

*Organisation and coordination of meetings including the transcribing of minutes

*Good time management skills

*Ability to deal professionally with enquiries from staff, Patients and Visitors

*Confidentiality and tact necessary for dealing with

*people at all levels, and the most complex and sensitive information

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

*Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload

*Work effectively and flexibly as part of a team to meet the needs of the services

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter-personal and communication skills.

*Good organisational skills

*Team Player

*Conscientious

*Demonstrates reliability, motivation and commitment

*Ability to travel to multiple sites

*Ability to work under pressure and deal with stressful situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

For help with your application, contact: 

Sharron Griffiths 

Sharron.Griffiths@uhb.nhs.uk 

01213714548