Band 3 Service Co-ordinator

Job summary

We are seeking motivated individuals to join the Radiology Department at Good Hope Hospital Hospital (Main Base).

The service is run Monday --Sunday 08.30 -17.00

37.5 hours per week over 7 days working 08.30-17.00. This role will involve weekend work on occasions.

(Flexible working is required covering a 7 day service)

We are looking for individuals with Experience in Reception Duties which involves:

*Liaising with staff, patients and external agencies, such as GP's, Dentist's etc.

*Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.

*Notify patients of new or changes to appointments.

Main duties, tasks & skills required

To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

* Receiving and dealing with telephone enquiries as appropriate

* To maintain diaries as required

* Input and look up data on Trust IT systems in accordance with Trust policy

* Analyse and extract complex data sets from a number of different sources

* To ensure post is opened daily and dealt with accordingly

* Arrange meetings and appointments as necessary

* To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

* Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

* Photocopying, Scanning and filing letters and documents as required

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

*Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Debbie Barrett 

Deborah.Barrett@uhb.nhs.uk