Band 3 Waiting List Co-ordinator

Job summary

An exciting opportunity has arisen for several Band 3 Waiting List Co-ordinators to work within the Inpatient Booking Offices based either at Solihull Hospital, Good hope Hospital or Heartlands Hospital. Please note the successful candidates may be required to cover across UHB hospital sites if required

We are looking for someone who

*Is dynamic and enthusiastic

*Can work methodically and logically

*Is able to work in a very busy environment

*Is confident and calm under pressure

*Has good customer service experience

*Is able to work independently

*Works well in a large team of staff

*Is able to prioritise their work load

*Excellent communication skills- both verbal and written

*Ability to communicate with, co-ordinate and liaise with a multidisciplinary team -- including consultants and theatre staff.

*Is computer literate

*Has a good level of education

*Has some experience of using Oceano & Ultra Genda

*Ability to communicate with, co-ordinate and liaise with a multidisciplinary team

Main duties, tasks & skills required

MAIN DUTIES & RESPONSIBILITIES:

The Booking Office is a busy, fast paced environment with a large team of Waiting List Co-ordinators booking for many specialities across all UHB sites

The post holder will be part of a large Waiting List team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists.

The post holder is responsible for providing a comprehensive administration role for the management of a speciality waiting list, inputting booking forms accurately on to the inpatient waiting list, dealing with patient queries or concerns, liaising with internal stakeholders such as Consultants, Speciality Managers, Theatre staff and secretaries, maintaining an accurate record of patient availability on Oceano and speaking to patients to agree a suitable date for pre op and admission.

The post holder will also be responsible for ensuring the Theatre lists they are allocated to book are fully utilised and any cancellations replaced, whilst following all booking process and policies.

The post holder will be required to manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy.

For an informal discussion about the role or to arrange a visit to the Booking Office, please contact Maariyah Akhtar, Elective Care Service Manager on 0121 424 4337 or mobile 077413 75554.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

*Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Maariyah Akhtar 

01214244337