Band 2 Ward Clerk

Job summary

An exciting opportunity has arisen for a dynamic Ward Clerk to join our busy Administration Team at Heartlands Hospital.

The post holder will need to be able to demonstrate excellent communication skills, be patient focused and have a positive attitude. In addition, they require an excellent telephone manner and good IT skills, with the ability to handle a variety of tasks under pressure. The role also requires the ability to be standing for long periods, collecting and lifting patient notes.

You would need to be able to work as part of a team, but also be able to work unsupervised, using your own initiative and reporting skills. You will have excellent organisational and time keeping skills, which are essential for this position.

The successful candidate will undertake reception and general office duties, whilst ensuring that all patient activity is accurately recorded, and up-to-date. You would also be able to deal sympathetically and appropriately with anxious and distressed patients, and their relatives.

Training will be provided.

We have both part time and full time vacancies available.

For further details contact:

Aneela Razaq, Ward Clerk Support Manager. 0121 424 2724

Aneela.razaq@uhb.nhs.uk

Main duties, tasks & skills required

The post holder will be expected to provide administrative support to the ward and be the first point of contact to all users of the service. They will be supporting and assisting nursing staff with day to day management of the ward, contributing towards the care of the environment by carrying out general administrative duties.

They will be welcoming patients and visitors to the ward in a friendly professional manner, maintain records regarding admissions/discharges/ward attenders/appointments on Clinical IT systems. They will carry out general clerical duties, filing, photocopying, obtaining case notes etc.

For more information regarding the main roles and responsibilities of a ward clerk position please see the Job Description.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 

Experience

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good keyboard / IT skills

*Good organisation skills and ability to multitask

*Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors

*Ability to problem solve

*Understand confidentiality and apply the principles in every day working practice

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Aneela Razaq 

01214242724