Band 4 Group Support Administrator

Job summary

An exciting opportunity has arisen at University Hospitals Birmingham (UHB) for 2 Group Support Administrators within Division 5. The roles offer the opportunity to provide a comprehensive and full ranging administration/co-ordination service to Division 5 specialities. Working in conjunction with colleagues, service users and stakeholders to provide an efficient service and support delivery of Referral to Treatment (RTT) targets.

The post holder will provide a comprehensive and efficient Administration/Co-ordination service. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users. The post holder will be responsible for the day to day training and supervision of other administrators/Co-ordinators and clerical support workers.

The post holder will join a well-developed team and will be encouraged in their learning and experience by friendly and supportive colleagues.

Main duties, tasks & skills required

A confidential administrative/Co-ordination service to support the Division with delivery of key performance targets such as RTT and Cancer Treatment targets.

To ensure the organisation of meetings, preparation of agendas and taking of minutes. All work is to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standards, targets and KPIs.

To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature and undertaking validation of data and provide assurance.

To provide a point of contact for stakeholders and service users, who may be highly emotional and highly distressed ensuring that any language or other communication barriers are overcome.

To understand the patient pathway including RTT, capacity and demand planning as required. Deal with queries and action as appropriate to achieve Trust targets.

Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations, reports and other relevant correspondence.

Create databases to collect and monitor information to assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy to understand manner.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4

Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

Experience of dealing with the Public/Customer service experience

Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving

Experience of dealing with the Public/Customer service experience

Good Organisational skills

Able to use own initiative and deal with the unpredictable

Able to work under pressure and to multitask

Able to work to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Gregg Bramwell 

Gregory.Bramwell@uhb.nhs.uk 

07770492387