Band 3 Booking Co-ordinator - Opthalmology

Job summary

We are offering 1x Band 3, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital.

Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients both locally and nationwide. We are looking for an enthusiastic and hardworking individual to join our growing team of booking and clinic coordinators.

We are looking for someone who is a team player, has the desire to deliver a top quality service to the patients and consultants we work with, in line with our trust values and mission.

Having knowledge of any NHS service and RTT targets would also be an advantage

You will need to be organised and manage your time efficiently. Having the ability to prioritise your workload is essential whilst working within a busy team.

You may be the first point of contact to many patients and colleagues, so it is important that you have an excellent telephone manner, email etiquette with a professional, resilient attitude

If you feel you have the attributes we are looking for, please review the JD PS and submit your application.

We look forward to receiving your application

Main duties, tasks & skills required

To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Receiving and dealing with telephone enquiries as appropriate

To maintain diaries as required

Input and look up data on Trust IT systems in accordance with Trust policy

Analyse and extract complex data sets from a number of different sources

To ensure post is opened daily and dealt with accordingly

Arrange meetings and appointments as necessary

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

Photocopying, Scanning and filing letters and documents as required

Liaise with staff and service users and external agencies to provide a point of contact for service users

To provide a point of contact for service users

Meet and greet visitors communicating in a courteous manner

Liaise with other departments / teams as appropriate

Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Please Note : For a detailed person specification for this vacancy, please see attached person specification* 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Lorna Alencar 

lorna.alencar@uhb.nhs.uk 

01213716917