Band 4 Medical Secretary Supervisor - Cardiology

Job summary

An exciting opportunity has arisen for 2 Medical Secretaries to join the Cardiology Department at the Queen Elizabeth Hospital (QEHB), UHB NHS Trust.

At the QEHB, Cardiology is one of the largest outpatient services. The department comprises of 27 consultant cardiologists and services include adult congenital heart disease, interventional cardiology, heart failure, imaging, electrophysiology and inherited cardiac conditions.

The medical secretaries will be responsible for the day to day management of their consultant's workload. This role is for a medical secretary who relishes a challenge and able to use their own initiative. You will be required to work to a high standard of accuracy and need to demonstrate initiative in planning your own workload in a way that supports the consultant. You should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience.

The successful candidates will ideally possess an AMSPAR/medical terminology qualification/RSA III qualification (or equivalent). Previous secretarial & audio typing experiences are essential.

These posts are full time and permanent positions.

Informal enquiries and/or visits are welcome via Deanne Hastilow and/or Shannon Elliott, Cardiology Team Leaders on 0121 371 4628/ 4722 or via email (deanne.hastilow@uhb.nhs.uk/ Shannon.Elliott@uhb.nhs.uk).

Main duties, tasks & skills required

Main duties:

*Provide a complete confidential, medical secretarial service for the Consultant and their medical team. To assume responsibility for the daily management of the medical team diary

*Provide and receive complex information on a daily basis

*Touch type from audio

*A point of contact for GPs and other Health Care Professionals and also patients/relatives/carers.

*Understand the patient pathways

*Deal with queries and instigate appropriate action

*Provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations

*Organise and maintain catheter lab schedule, adding patients to lists and ensuring patients are seen for pre-operative assessment and tests as appropriate

*Provide day to day supervision to secretaries/admin staff, allocating and monitoring work on a daily basis

*Manage and chase results of patient investigations on a daily basis and on receipt, prioritise and action according to clinical need, with guidance from the medical team

*Sort, distribute and prioritise incoming mail

*Carry out any other secretarial duties where necessary

*Provide reciprocal cover for secretarial team during annual leave and sickness absence

Qualities/Skills:

*Experience of working as a medical secretary, working in healthcare and dealing with the public

*Experience of working with a range of Microsoft Office packages and IT systems

*Experience of working in a busy environment

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in a clerical environment

*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

*Working knowledge of medical terminology

Experience

Essential

*Experience of working as a Medical Secretary

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)

*Experience of using IT systems

*Experience of working in Healthcare

*Good Organisational skills

*Able to use own initiative and deal with the unpredictable

*Able to work under pressure and to multi-task

*Able to work to deadlines

Desirable

*Experience of working in a busy environment 

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good keyboard / IT skills

*Good organisation skills and ability to multitask

*Good time management skills

*Ability to deal professionally with enquiries from staff, patients and visitors

*Ability to problem solve

*Understand confidentiality and apply the principles in everyday working practice

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

*Work effectively and flexibly as part of a team to meet the needs of the services

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter-personal and communication skills

*Good organisational skills

*Team Player

*Conscientious

*Demonstrates reliability, motivation and commitment

*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Shannon Elliott & Deanne Hastilow 

Shannon.Elliott@uhb.nhs.uk 

01213714722