Band 3 Ward Services Coordinator

Job summary

A fantastic opportunity has become available for a Ward Services Coordinator for Ambulatory Care.

Ambulatory Care has 55 trolley spaces for day case surgery and 24 overnight beds for short stay surgery as well as accommodating medical patients.

Ambulatory Care is a fast paced ward who is looking for a person who has exceptional organisational skills, able to handle large quantities of stock, able to adapt to ever change staff request and the wards needs.

Main duties, tasks & skills required

The candidate will be required to manage the stock levels, update and order as needed. The candidate will be required to liaise with the ward managers, logistics team and maintain working relationships with other Ward Service Coordinators to improve services.

The candidate will be required to complete audits as part of their job role. The candidate will be required to manage Domestic staff and allocate duties accordingly. The candidate will also be required to maintain pharmacy stock levels for both inpatient and day case patients.

Please see Job Description for more duties

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Evidence of Level 2 on both Maths &

* English qualifications ( CSE Grade 1/

* GCSE Grades 4-9 or A* -C / Level 2

* Functional Skills / O Level grade A-C /

* Level 2 National Certificate / Level 2

* National Diploma / Level 2 ESOL ) Evidence of completion of Level 3 Qualification or above in Health /

* Social Care or Hospitality & Catering

* ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering

*

* Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. :

* Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e.

* COSHH

* Evidence of completion of "in house" training associated with employment,

* via on-line training platforms,

* Moodle, in house training etc.

Experience

Essential

* Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team

* Experience of undertaking audit of stock and replenishment of supplies

* Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting

* Can demonstrate understanding of the following :

o Health & Safety

o Infection prevention control practice

Food hygiene practice /standards o Moving and handling o Customer service /care skills

* Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care

* Can demonstrate understanding of how this role contributes to patient health and wellbeing

* Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role

* Can demonstrate an understanding of Safeguarding and how this relates to the role

* Can demonstrate how data protection

and confidentiality relate to the role

* Understands and supports ward / service routine and structures.

* Participates in training associated with the role.

o Supports / trains and educates new staff on the role / duties associated with the role.

Additional Criteria

Essential

* Good standard of written / verbal communication in English

* Basic IT / Computer skills

* Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team

Evidence of time management skills and ability to prioritise workload

* Ability to work effectively as a team player under appropriate supervision,

and as part of a multi-disciplinary team

* Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate

* Ability to deal with non-routine and unpredictable nature of the workload

* Able to recognise and resolve routine issues referring to others for advice / support where appropriate

* Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH including public holidays ; shift patterns will be detailed by the dept/ unit

* Good customer service skills

* Positive and flexible attitude to work , solutions focused but recognises boundaries of the role

* Patient focused and can demonstrate clear reasoning behind their

application which is patient centred

* Ability to use own initiative

* Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation

* Understands when there is a requirement to escalate concern to a registered health care professional

* The post holder may work a range of shift patterns across a 7 day week

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Manjinder Sohal 

manjinder.sohal@uhb.nhs.uk 

01213713124