Band 2 Receptionist - Imaging

Job summary

An exciting opportunity has arisen for a receptionist to working within the Imaging Department working 37.5 hours per week.

The successful candidate will provide an efficient reception service to all staff, patients and visitors attending the Imaging Department, providing a welcoming, compassionate, and professional approach to work.

The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail.

Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.

Main duties, tasks & skills required

Attached you will find the personal specification document which provides more detail about

the essential and desirable skills and the experience required for this role. Please review this when completing your application.

This post will include meeting and greeting patient, registering, and booking patients onto various computer systems, we will be expecting accurate data input and attention to detail.

You must have confident communication skills to be able to liaise with patients and staff of all levels, providing a calm, relaxed and efficient experience for our patients whilst under our care.

The department delivers a 7-day service across 12 hours, and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis.

Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).

To discuss this post or to arrange a visit, please contact Teri Malhotra (Imaging Bookings Office & Reception Manager) on 0121-371-2338.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education [e.g., GSCE English and Maths A-C] GSCE Level 9-4 

Experience

Essential

*Experience of dealing with Public/Customer service experience

*Experience of working with a range of Microsoft Office Packages [e.g., Word, Excel, and Outlook]

*Experience of using IT systems

*Experience of working in a busy office / customer care environment

Desirable

*Experience of working in healthcare 

Additional Criteria

Essential

*Good Communication / customer care skills both written and verbal demonstrating sympathy and compassion.

*Standard keyboard / It skill

*Good organisational skills

*Good time management skills

*Ability to deal professionally with enquiries from staff, service users and stakeholders.

*Ability to solve problems.

*Understand confidentiality and apply the principles in everyday working practice.

*Ability to pay attention to detail where there are predictable interruptions in the work pattern.

*Ability to deal with stressful situations and sensitive issues.

*Work effectively and flexibly as part of a team to meet the needs of the service.

*Confident in dealing with people of all levels.

*Must be able to demonstrate an understanding of equality and diversity.

*Mature, open and flexible approach to work.

*Demonstrate care and compassion.

*Ability to travel to multiple sites.

*Ability to work under pressure and deal with stressful situations.

Desirable

*Ability to handle cash. 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Amanda Nelson 

Amanda.Nelson@uhb.nhs.uk 

07900737607