Band 3 Administrator Assistant - ITU

Job summary

This is an exciting opportunity to be part of the newly restructured clinical delivery group in University Hospital Birmingham and get involved in healthcare. The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administration support to general managers and offer secretarial support to the Team. This position is based at Queen Elizabeth Hospital.

We are looking for candidates with excellent communication skills and the ability to manage and prioritise own and other's workload. The post holder is expected to be self-initiated, work effectively and flexibly as part of a team to meet the needs of the service, alongside good organisation skills and ability to multitask. With advanced IT skills with good understanding of Microsoft packages, you are expected to be able to use different software and take on new applications as required.

Interview date: 12th April 2024.

Main duties, tasks & skills required

To work as part of a team providing comprehensive Administration support to non-clinical services. Working in conjunction with colleagues, service users and internal and external stakeholders. The post holder will directly contribute to the efficient running of the service, ensuring that a seamless approach to the general managers and colleagues requiring support.

Applicants should hold a qualification in Business Administration NVQ level 3 or have equivalent experience in an administrative environment. The post holder will be undertaking general administrative support such as minute taking, setting up meetings, booking meeting rooms, printing, copying and scanning non- confidential and confidential documents, answering queries via email or telephone. The post holder is expected to provide others a point of contact. The essential skills and qualities we are looking for include the following: Have great communication skills, the ability to multitask, pay attention to detail, efficiency to organise, ambitious and pro-active; to use initiatives when problem solving and to have great time management skills. They should be able to demonstrate excellent IT skills including Microsoft Office and Excel Spreadsheets. Experience in the use of databases is desirable.

The ability to prioritise and self-manage their workload is essential. An excellent telephone manner to deal with both staff and external enquiries is important at all times.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

*Experience of using IT systems

Desirable

*Experience of working in a busy environment

*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good keyboard/ IT skills

*Good organisation skills and ability to multitask

*Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors

*Ability to problem solve

*Understand confidentiality and apply the principles in every day working practice

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

*Work effectively and flexibly as part of a team to meet the needs of the services

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter-personal and communication skills.

*Good organisational skills

*Team Player

*Conscientious

*Demonstrates reliability, motivation and commitment

*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations 

For help with your application, contact: 

Jasmine Bargota and Chelsea Yau 

Jasmine.Bargota@uhb.nhs.uk 

01213714917