Band 4 Ward Clerk Team Leader

Job summary

An exciting opportunity has arisen for an enthusiastic individual to take on the role of Ward Clerk Team Leader for a group of Wards at Heartlands Hospital.

The post holder will be required to operationally line manage a group of Ward Clerks. The role will consist of a strong emphasis on data quality, effective teamwork, completing monthly rosters, looking for cover. In addition to line managing ward clerks you will also be expected to undertake inpatient ward clerk duties on the ward suck as, updating the Oceano PAS system with any Admission's, Discharges, Transfers. Arranging any follow up appointment, requesting notes and filing, scanning any documents to the clinical portal as and when required to cover sickness and other absences. This is a fundamental part of the role alongside the Band 4 duties so organisation is key to be able to balance the band 2 role and the band 4 on a daily basis. The successful applicant will ideally have ward clerking experience, but this is not essential. Ideally you will also have experience of leading a team and possess exceptional motivational and organisational skills. You must be able to demonstrate the commitment and drive needed to continuously improve ward clerking processes and inpatient data quality.

There will be occasions when you are needed to travel across sites for training to be undertaken.

Main duties, tasks & skills required

The main duites of a ward clerk tam leader are to advise, support and line manage a team of ward clerks on a daily basis ensuring adequate coverage of duties across a defined group of wards, seeking bank cover as and when required, liaising with the Ward Clerk Support Manager on the use of bank staff. Highlight any staffing issues/concerns to the Ward Clerk Support Manager.

Manage and monitor staff attendance, annual leave and sickness, liaising with the Ward Clerk Support Manager when staff sickness is to be escalated.

To monitor the quality of the teams data entry in line with metrics set out by the Ward Clerk Manager by undertaking regular performance checks. Complete regular audits of service user data to comply with National Guidelines including IGT Data Quality Standards. Completing the daily data quality report and feeding back any errors to the clerks and arrange further training if identified.

Organsise and undertake yearly appraisals for each team member in line with Trust Policy, including six monthly reviews.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Numerate and Literate

* Pass in English Language GCSE or equivalent

Experience

Essential

* Customer care

* Relevant Senior Administrative experience

* Keyboard skills

* Clerical organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Katie Allen 

katie.allen@uhb.nhs.uk 

01213716010