Band 3 Support Medical Secretary - ENT

Job summary

Are you a well-motivated, organised, good team player and have secretarial experience?

As part of our developing and forward-thinking administrative team in ENT, we are looking for a support secretary preferably with experience however not essential. The post-holder will be expected to be an active team member, participating in all team activities associated with the role. The successful applicant will work closely with the Senior Medical Secretarial team on a day-to-day basis and should have excellent secretarial skills, be able to work to tight deadlines as and when necessary and be able to work on their own initiative at times. The role is part of a large administrative team situated across Good Hope, Heartlands and Solihull Hospital sites. You will be working closely with consultants and their teams, dealing with patient calls, and assisting healthcare professionals and departments across the Trust.

The successful candidate should be educated to GCSE level, must have strong audio typing and transcription abilities, should be proficient in using all aspects of Microsoft Office, particularly Word, Excel, and Outlook. Medical terminology would be beneficial and Knowledge and experience of RTT pathways are also desirable but not essential. If you think this is the role for you, and you would like to make informal enquiries, then please contact Mo Ayub -- ENT Office Manager, Birmingham Heartlands, Solihull, and Good Hope Hospitals; Tel 0121 424 2339.

Main duties, tasks & skills required

To provide secretarial support to the ENT Secretarial Team with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports, , in addition to coordinating clinic cancellations, consultant leave and diary. To provide administrative support to the department/Clinical Team. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Office Manager. 

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (e.g. GCSE English and Maths A-C) RSA level II or equivalent experience Business Administration NVQ level 3 or equivalent experience in a clerical environment 

Desirable

AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

Essential

Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems 

Desirable

Experience of working in a busy environment Experience of working in Healthcare 

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good time management skills Ability to deal professionally with enquiries from staff Ability to problem solve Understand confidentiality and apply the principles Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive information

Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Ability to work under pressure and deal with stressful situations

For help with your application, contact: 

Mohammed Ayub 

mohammed.ayub@uhb.nhs.uk 

01214242339