Band 3 Podiatry Co-Ordinator

Job summary

A dynamic team member is required to work as part of the Solihull Community Podiatry Service, providing comprehensive Administration & Co-ordination support to clinical services. This post will work in conjunction with colleagues, patients, service users as well as internal and external stakeholders.

The post holder will work under supervision from the Podiatry Secretary and will directly contribute to and co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

This post is 32.5 hours per week (0.87WTE). This is to include fixed days of Monday, Wednesday, Thursday and Friday. Based at Chelmsley Wood Primary Care Centre.

Main duties, tasks & skills required

A dynamic team member is required to

- Co-ordinate clinicians rotas and diarys

*To provide a point of contact for service users

*Provide patients with non-clinical advice and information on a range of issues including appointment queries

*Notify patients of new or changes to appointments

*Deputise for coordinator when required & aid operational management of senior leaders within the service

*Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways

*Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary

*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation,

*Accurately record telephone messages and other enquiries and refer as appropriate

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience

* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

* Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Helena Meally 

helena.meally@uhb.nhs.uk 

07790597166