An exciting opportunity has arisen for an enthusiastic and motivated individual to join team as an Audiology Assistant/Healthcare Scientist Apprentice.
This assistant role combines clinical support, patient care, and administrative responsibilities within a busy Audiology service at the Queen Elizabeth Hospital. You will undertake hearing aid and hearing implant repairs, prepare equipment for clinics, manage stock systems, and respond to patient enquiries. Working both autonomously and as part of a multidisciplinary team, you will help deliver compassionate, inclusive, and person-centred care.
Alongside, you will complete the Level 6 Healthcare Science Practitioner Degree Apprenticeship (Audiology). The apprenticeship combines academic study with supervised workplace training, supporting your development towards evolving independent clinical practice.
This full-time role is ideal for someone looking to build a career within a healthcare setting, while developing within a supportive environment through completion of a degree apprenticeship. We are looking for someone with excellent communication and interpersonal skills, strong organisational ability, attention to detail, and a genuine commitment to patient care. In return, you will join a leading specialist service with excellent opportunities for learning, development and career progression.
For enquiries, please contact: Jennifer Parker-George (Clinical Lead), jennifer.parker-george@uhb.nhs.uk
KEY RESPONSIBILITIES
Audiology Assistant Responsibilities:
* Carry out routine hearing aid repairs, including exchanging faulty devices, issuing batteries, and coordinating ear mould repairs with manufacturers.
* Advise patients and carers on the correct use, fitting, care, and maintenance of hearing aids and related equipment.
* Provide troubleshooting support and explain the operation of hearing aids and assistive devices.
* Support Hearing Implant services by preparing and dispatching replacement speech processors, downloading programmes to sound processors, processing fault reports, and coordinating repairs with cochlear implant manufacturers.
* Maintain accurate records and monitor the return of repaired or loaned equipment.
* Provide administrative support, including stock management.
* Prepare sound processors and appointment kits, including battery charging and equipment setup prior to clinics.
* Undertake reception duties as required, including greeting patients, managing enquiries, and responding to repair and spare part requests in person and by telephone.
* Build positive relationships with patients through effective communication, empathy, and strong deaf awareness skills.
Ensure patient records and journal entries are completed accurately and in line with local policies and procedures.
* Undertake additional duties as delegated by senior management
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Please note for a specific detailed job description for this vacancy please see attached job description.
* GCSE: Maths and English (Grade 4 and above/Grade C or above) or equivalent
* A-Levels: ABB in three A Level subjects which must include one science subject from Biology, Chemistry, Maths, Physics or Psychology
* Applicants with previous qualifications in Audiology at Level 6 or Level 7 cannot be accepted onto the apprenticeship course
* Candidates will also need to meet the Government's eligibility criteria for Apprenticeship programmes
* British Sign Language Qualification
* NVQ in Care/Business Administration
* Experience of working in the NHS in a patient/public facing role in healthcare
* Evidence of problem solving
* Team working
* Interest in and passionate about Audiological care
* Experience of working in a healthcare setting
* Previous work in an Audiology department or setting
* Experience of working with people who have hearing loss
* Interest or knowledge of current NHS hearing aids.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Jennifer Parker-George
jennifer.parker-george@uhb.nhs.uk
Agenda for Change
Band 3
Permanent
Full-Time, Flexible Working
304-1099557-2
Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH
This vacancy is closed to applications.