Band 2 Ward Clerk

Job summary

An exciting opportunity has arisen for a dynamic Ward Clerk to join our busy Administration team at Good Hope Hospital.

We are currently looking to recruit a part time, 23 hours per week position working within the Patient Administration team at Good Hope Hospital. The shift patterns are 2 x 11.5 hours shifts per week. The the successful candidate will be required to work days, nights, twilights, some weekends and some bank holidays.

For further details contact:

James Breakwell, Ward Clerk Support Manager. 0121 424 9953 James.Breakwell2@uhb.nhs.uk

Main duties, tasks & skills required

The post holder will need to be able to demonstrate excellent communication skills, be patient focused and have a positive attitude. In addition, they require an excellent telephone manner, accurate data entry and good IT skills, with the ability to handle a variety of tasks under pressure and work to strict deadlines. The role also requires the ability to be standing for long periods, collecting and lifting patient notes.

You would need to be able to work as part of a team, but also be able to work unsupervised, using your own initiative and reporting skills. You will have excellent organisational and time keeping skills, which are essential for this position with.

The successful candidate will undertake reception and administrative duties based on the ward, whilst ensuring that all patient activity is accurately recorded, and up-to-date. You would also be able to deal sympathetically and appropriately with anxious and distressed patients, and their relatives.

Training will be provided.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (eg. GCSE

English and Maths A-C) GCSE Level 9-4

Experience

Essential

Experience of dealing with the

Public/Customer service experience

Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

James Breakwell 

james.breakwell2@uhb.nhs.uk