Band 4 Ward Clerk Team Leader
Job summary
Working independently and on own initiative, you will be line managing a group of band 2 Ward Clerks and take a lead role in maintaining accurate patient notes and data on the Trust electronic patient administration system PAS (Oceano) at all times.
To train new members of staff and locate staff as and when required. To communicate effectively within the team, and to participate in departmental meetings.
To also participate in ward clerk duties i.e. to be the first point of contact in welcoming and answering patients / visitor queries on the ward. To provide a full administrative and clerical support service to the ward and the multidisciplinary team
Main duties, tasks & skills required
1. To advise, support and line manage a team of ward clerks on a daily basis ensuring adequate coverage of duties across a defined group of wards.
2. To highlight any staffing issues/concerns to the Ward Clerk Support Manager/Ward Clerk Manager.
3. To monitor the timeliness and quality of the teams data entry in line with metrics set out by the Ward Clerk Manager by undertaking regular performance checks.
4. To undertake regular audits of service user data to comply with National Guidelines including IGT Data Quality Standards
6. To perform yearly appraisals for each team member in line with Trust Policy, including six monthly reviews.
7. Take a lead responsibility in ensuring the case note tracking system for the booking in and out of patient's notes is fully adhered to on the ward.
8. To coordinate and carry out 'on the job' training and instruction of eg. Locate agency staff / new ward clerks in the correct use of PAS and other inpatient administrative functions.
9. Ensure that up--to-date patient information is maintained on the Patient Administration System.
10. To take incoming telephone calls and e-mails ensuring they are dealt with efficiently and effectively at all times. Ensure accurate message taking and channel information/requests to appropriate members of the multidisciplinary team
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
*Pass in English Language GCSE or equivalent (E)
Experience
Essential
*Relevant Senior Administrative experience (E)
*Keyboard skills, (E)
*Clerical organisational skills (E)
*Awareness of the need for confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Maureen Bramble
Maureen.bramble@uhb.nhs.uk
Pay scheme
Agenda for Change
Band
Band 4
Salary
Contract
Fixed Term
Duration
12 Month(s)
Working pattern
Full-Time, Flexible Working
Reference number
304-1069248PM
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
This vacancy is closed to applications.