Band 2 Ward Clerk

Job summary

An opportunity has arisen for an enthusiastic individual to apply for a position as a part time, weekend Band 2 Ward Clerk within the Patient Administration Team and Informatics Directorate at Queen Elizabeth Hospital Birmingham.

This is a weekend position the weekly hours average out to 11.5 hours per week over a 4 week period as follows.

Week 1

*Saturday 1400pm -- 2200pm

*Sunday 0900am -- 1400pm

Week 2

*Saturday 1700pm -- 2200pm

*Sunday 0900am -- 1400pm

Week 3

*Saturday 1400pm -- 2200pm

*Sunday 1400pm -- 2200pm

Week 4

* Saturday 1400pm -- 2200pm

Unfortunately these days and hours are non-negotiable due to service need.

Main duties, tasks & skills required

As a Ward Clerk you will be based on a busy main reception desk on a ward.

The role will consist of a strong emphasis on data quality, customer service, meeting and greeting patients, visitors and staff, taking a lead role in maintaining accurate patient notes and data on the Trust electronic patient administration system (PAS) Oceano at all times. To be the first point of contact in welcoming and answering patients / visitor queries on the ward, answering telephones. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork, there is an expectation for you to help cross cover wards as and when required as well as move wards if needed to help maintain our service commitments.

There is a keen focus on the Trusts Vision & Values are essential and you are expected to adhere to these at all times.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

Please direct all enquiries Maureen Bramble via E-mail Maureen.Bramble@uhb.nhs.uk or telephone 0121 371 7161 ext 17161.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C)

Previous clerical experience working in a customer facing environment

Experience

Essential

Experience of dealing with the Public/Customer service experience

Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Maureen Bramble 

Maureen.Bramble@uhb.nhs.uk 

01213717161