Band 2 Receptionist

Job summary

The University Hospital Birmingham Trust Sexual Health Service requires highly motivated and enthusiastic individuals to join our reception team to support the sexual health service across various sites in Birmingham and Solihull. You will become part of a busy reception / telephonist team and strive to ensure our patients receive the best possible service.

For this role you will need to possess good administrative and organisational skills and be computer literate. You'll need to have good interpersonal skills and be able to respond empathetically to enquiries, understand the importance of confidentiality, be non- judgmental and be able to work as part of a team.

Applicants must have the flexibility to work days, evenings and weekends on a rota basis.

For an informal discussion regarding the post contact: Alastair Moore - Service Manager at Whittall Street Clinic, Whittall Street, Birmingham B4 6DH. Tel: 0121 237 5721.

Main duties, tasks & skills required

The role has three core areas of activity:
Call Centre - the call centre handles calls to/from patients, books appointments at a range of clinics, resolves queries, handles enquiries, working closely with the nursing team to provide support to our patients.
Reception - Reception duties include working with patients in a face to face capacity, booking appointments at our clinics, managing enquiries, working closely with the nursing team to ensure patient flow is maintained.
Administration tasks - there are a wide variety of system based and manual administrative tasks. 

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

The role has three core areas of activity:

Call Centre - the call centre handles calls to/from patients, books appointments at a range of clinics, resolves queries, handles enquiries, working closely with the nursing team to provide support to our patients.

Reception - Reception duties include working with patients in a face to face capacity, booking appointments at our clinics, manging enquiries, working closely with the nursing team to ensure patient flow is maintained.

Administration tasks - there are a wide variety of system based and manual administrative tasks.

Person specification

Qualifications

Essential

English and maths GCSE, level 9-4 or A*-C 

Experience

Essential

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems
Experience of working in a busy office / customer care environment 

Desirable

Experience of working in healthcare 

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Standard keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff, service users and stakeholders
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Alastair Moore 

alastair.moore@uhb.nhs.uk 

01212375721