Band 3 Ward Services Coordinator

Job summary

Make a passion and a career come together

The Paediatric team at UHB are keen to recruit an individual who is hard working, organised and passionate about providing an excellent service to fulfil our Ward Services Coordinator role.

This person will join a team of highly skilled, friendly staff to ensure essential supplies are ordered and available within clinical areas, this will include organising the safe storage of pharmaceutical products.

This post is full time, working 5 days per week and is based across two hospital sites, Good Hope Hospital and Heartlands Hospital.

The successful candidate will work collaboratively with our current Ward Service Coordinators.

If you are keen to work in a health care environment, can communicate effectively, possess basic IT skills and have the ability to manage your time efficiently then we want to hear for you!

Main duties, tasks & skills required

Children and young people accessing our services have a variety of healthcare requirements and therefore need a range of equipment and supplies during their stay.

Our Ward Service Coordinators are valued members of our team who are depended on to ensure clinical staff have access to essential supplies when required.

The post holder will be responsible for maintaining the storage and organisation of stock within the designated areas, reviewing stock levels and expiry dates, ordering additional supplies using an IT ordering system and supporting the clinical staff to ensure the environment and equipment is clean and working appropriately.

The individual will undertake a designated competency based training session in medicines management to

ensure stocks of pharmaceuticals are maintained at agreed levels, and are kept in secure and appropriate storage areas in accordance with Trust policy.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

* Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )

* Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering

* Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH

* Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience

Essential

* Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team

* Experience of undertaking audit of stock and replenishment of supplies

* Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting

* Can demonstrate understanding of the following :

o Health & Safety

o Infection prevention control practice

o Food hygiene practice /standards

o Moving and handling

o Customer service /care skills

* Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care

* Can demonstrate understanding of how this role contributes to patient health and wellbeing

* Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role

* Can demonstrate an understanding of Safeguarding and how this relates to the role

* Can demonstrate how data protection and confidentiality relate to the role

* Understands and supports ward / service routine and structures.

* Participates in training associated with the role.

* Supports / trains and educates new staff on the role / duties associated with the role.

Additional Criteria

Essential

* Good standard of written / verbal communication in English

* Basic IT / Computer skills

* Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team

* Evidence of time management skills and ability to prioritise workload

* Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team

* Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate

* Ability to deal with non-routine and unpredictable nature of the workload

* Able to recognise and resolve routine issues referring to others for advice / support where appropriate

* Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH

* Good customer service skills

* Positive and flexible attitude to work , solutions focused but recognises boundaries of the role

* Patient focused and can demonstrate clear reasoning behind their application which is patient centred

* Ability to use own initiative

* Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation

* Understands when there is a requirement to escalate concern to a registered health care professional

* The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Laura Cook 

laura.cook@uhb.nhs.uk 

01214243389