B5 Patient Experience Involvement Officer
Job summary
University Hospitals Birmingham NHS Foundation Trust are seeking a Patient Experience Involvement Officer to join the Patient Experience Team. The post holder will work collaboratively with patients, carers, members of the public, community groups and staff to achieve improvements in patient experience.
The successful candidate will have experience in bringing people together to achieve improvements in the experience of care. You will be knowledgeable and innovative in your approach to engaging people, using a variety of methods to meet the different needs and preferences of patients, families and carers who use our services.
For further information or an informal discussion regarding the role, please contact Olivia Edwards, Head of Patient Experience, Olivia.Edwards2@uhb.nhs.uk
Main duties, tasks & skills required
The post holder will support the Head of Patient Experience to enable effective public involvement; ensuring it is effectively targeted and delivered using relevant channels of engagement. They will organise patient involvement projects, co-production and events to ensure that patients, carers and the public are appropriately and meaningfully involved in service evaluation, accreditations and service re-design.
The post-holder will be responsible for the recruitment, induction, training and facilitation of our corporate patient groups; including monitoring the diversity of the groups and developing targeted recruitment to ensure the groups reflect the diversity of our population. They will also provide a high quality administrative service to the senior patient experience team leads where required.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Degree level qualification or
equivalent experience
Experience
Essential
Engaging and involving colleagues,
stakeholders and members of the
public.
Coordinating patient and public
involvement activities, including coproduction.
Managing projects within deadlines.
Secretarial/PA experience at a senior
level.
Organising and planning meetings
and events.
Taking comprehensive accurate
minutes.
Developing administrative processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
For help with your application, contact:
Olivia Edwards
olivia.edwards2@uhb.nhs.uk
Pay scheme
Agenda for Change
Band
Band 5
Salary
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-46513YS
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
This vacancy is closed to applications.